FAQS / INFO
What womens sizes do you stock?
We currently stock Australian size 6-14 and will always give our size recommendations under each item. Please check the measurements of each piece to ensure you choose the correct size.
What childrens sizes do you stock?
Our childrens sizing ranges from 6-12 months to 6 years old. Please refer to the measurements of each piece to ensure you choose the correct size for your child.
What are the garment care instructions?
Please gentle hand wash your Sunday Grace items in cold water for best results. Do not tumble dry. Iron on low heat.
What are those pink HERO satchels?
We have chosen HERO parcel mailers to ship your items in as they are made from biodegradable materials, mainly corn starch and cassava roots. Whilst this option is more expensive for our newly established business, we wish for your to receive your items with love and to love our environment in return. You can read more about it at www.heropackaging.com.au and support the land we live in.
How to order a PRE-ORDER item?
A PRE-ORDER item means that it is not physically in our hands. It may be a new item arriving soon or in transit. If an item is on 'pre-order; the lead time will be specified clearly on each item, usually within 3-6 weeks.**Please note due to the current health crisis in China, our suppliers as well as their couriers are on extended leave. We are therefore not taking any more pre-orders. Pre-orders made prior to 1st Feb will be shipped as soon as we are notified and we thank you for patiently waiting with us.**
PRE-ORDERS can not be refunded due to change of mind. In some circumstances we may be able to offer a credit note. If your total order has in stock items as well as PRE-ORDER items, the whole order will be shipped once your PRE-ORDER item arrives. If you require items to be shipped separately, please advise us prior to making payment at email@example.com
What is your shipping policy?
We will dispatch your order within three business days via Australia Post. Orders over $120 will receive complimentary tracked shipping. All other orders will be a flat rate of $10. We currently only offer shipping within Australia.
Once posted, Sunday Grace is not liable for any missing or damaged parcels via Australia Post. Please contact us if you have other shipping requirements and we will kindly assist.
How to request local Brisbane pick up?
If you are wishing to pick up your items at our Brisbane south location, please email firstname.lastname@example.org prior to making your order. If agreed, please select the local pick up charge of $5 and your order will be packaged in our limited edition Sunday Grace canvas bag upon delivery.
What is your refund policy?
We are currently unable to accept refunds due to change of mind or incorrect sizing. If the item is faulty or incorrect, we may accept exchanges if stock is available and only offer refunds if stock and size is unavailable. Please do not hesitate to email email@example.com for any queries prior to making your purchase. Items marked Final Sale are strictly non refundable, non exchangeable. Shipping fees are strictly non refundable.
How to become our Brand Rep!
We are CONSTANTLY looking for fun loving mummy daughter/son duos to join our team! If twinning is your thing please email firstname.lastname@example.org with some pictures of you and your little one/s, and why you would like to join our team!
What if twinning isn't my thing?
If you plan to not twin with your mini me please also stay tuned for our SUNDAY GRACE LIFESTYLE COLLECTION. This will include comfortable, refined, daily wear for the mummas that want to look chic and refined and also great for pregnant mummas!